ChannelReply Blog

Easier Customer Service for eBay & Amazon with Zendesk

Published at Jun 27, 2016.

For online sellers, providing great customer service for eBay and Amazon is a top priority. You just can’t afford negative reviews. So if you’re falling behind on support, it’s time to look for a way to make your job easier—and Zendesk may be the best option available.

Why? Because thanks to the help of ChannelReply, it's one of the few helpdesks that can integrate perfectly with Amazon and eBay support. Plus they have some crazy-powerful tools and a 30-day free trial!

Last updated 5/14/2018.

Better Customer Service for eBay, Amazon, and More

Schedule a Zendesk Demo

Zendesk is a complete customer service solution. Among its numerous capabilities, Zendesk:

  • Organizes customer requests from eBay, Amazon, email, Twitter, and Facebook on one screen.
  • Tracks agent replies and, if desired, much more.
  • Lets you automatically route messages to the correct agent.
  • Makes creating and using macros (canned responses) and automated replies a snap.
  • Enables you to manage cases in bulk.
  • Allows you to create a self-service framework to cut down on common requests.

It also integrates directly with Salesforce, making eBay/Salesforce and Amazon/Salesforce integrations possible, in addition to over 700 other apps.

Not sure whether it will meet your needs? Visit Zendesk and see for yourself!

Zendesk Integrations with eBay and Amazon


Originally, Zendesk couldn’t display messages forwarded from Amazon and eBay correctly. It was world-renowned for its capabilities as a CRM platform, but simply not worth the frustrations for most marketplace sellers.

That changed when we we developed ChannelReply to support our own eBay customers from Zendesk. In 2015, we released our solution to all Zendesk users, and it has just kept growing since.

ChannelReply now connects several CRMs like Zendesk with eBay and Amazon. Instead of messages showing up as a jumble in Zendesk, they can now be delivered as threaded and well-organized cases—the way customer support with Zendesk is meant to be. Click here to learn more.

Say Goodbye to Being Overworked

More Free Time

Why let yourself get buried in customer service requests? Why go through the hassle and expense of hiring and training more support agents? By implementing a high-quality CRM like Zendesk, you can handle more tickets in less time.

Start your free thirty-day trial of Zendesk and get two free weeks of ChannelReply to boot. That’s 5+ channels of ecommerce customer service in one place—free. It doesn’t get much better than that!

Have any questions on how ChannelReply’s Zendesk integrations can simplify customer service for eBay and Amazon? Contact us and we’ll be happy to answer your questions. We look forward to hearing from you!

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