For online sellers, providing great customer service for eBay and Amazon is a top priority. You just can’t afford negative reviews. So if you’re falling behind on support, it’s time to look for a way to make your job easier—and Salesforce’s Desk.com may have just become the best option available.
Why? Because Amazon and eBay sellers can get three free months of Desk.com Standard when they sign up for ChannelReply. That’s six times longer than their usual 14-day free trial, and could save you up to $75!
Update 3/10/2017: Desk has discontinued the free three-month trial. Their regular 14-day trial is still available, though!
Better Customer Service for eBay, Amazon, and More
Desk.com is a complete customer service solution. Among its numerous capabilities, Desk.com:
- Organizes customer requests from eBay, Amazon, email, Twitter, and Facebook on one screen
- Tracks agent replies and, if desired, much more
- Lets you automatically route messages to the correct agent
- Makes creating and using canned responses and automated replies a snap
- Enables you to manage cases in bulk
- Provides a self-service framework to cut down on common requests
It also integrates directly with Salesforce, making eBay/Salesforce and Amazon/Salesforce integrations possible.
Not sure whether it will meet your needs? Visit Desk.com and see for yourself!
Desk.com Integrations with eBay and Amazon
Originally, Desk.com couldn’t display messages forwarded from Amazon and eBay correctly. It was world-renowned for its capabilities as a CRM platform, but simply not worth the frustrations for most marketplace sellers.
Our service, ChannelReply, connects CRMs like Desk.com with eBay and Amazon. Instead of messages showing up as a jumble in Desk, they can now be delivered as threaded and well-organized cases—the way customer support with Desk is meant to be. Click here to learn more.
Say Goodbye to Being Overworked
Why let yourself get buried in customer service requests? Why go through the hassle and expense of hiring and training more support agents? By implementing a high-quality CRM like Desk.com, you can handle more tickets in less time.
Have any questions on how ChannelReply’s Desk.com integrations can simplify customer service for eBay and Amazon? Contact us and we’ll be happy to answer your questions. We look forward to hearing from you!