For online sellers, providing great customer service for eBay and Amazon is a top priority. You just can’t afford negative reviews. So if you’re falling behind on support, it’s time to look for a way to make your job easier—and Zendesk may be the best option available.
Why? Because thanks to the help of ChannelReply, it's one of the few helpdesks that can integrate perfectly with Amazon and eBay support. Plus, they have some crazy-powerful tools, and you can try them all for free!
Better Customer Service for eBay, Amazon and More
Zendesk is a complete customer service solution, especially with ChannelReply added in. Among its numerous capabilities, Zendesk:
- Organizes customer requests from eBay, Amazon, Walmart, Shopify, email, social media and more on one screen.
- Tracks agent replies and, if desired, much more.
- Lets you automatically route messages to the correct agent.
- Makes creating and using macros (canned responses) and automated replies a snap.
- Enables you to manage cases in bulk.
- Allows you to create a self-service framework to cut down on common requests.
Not sure whether it will meet your needs? Visit Zendesk and see for yourself!
Zendesk Integrations with eBay and Amazon
Above: An Amazon message in Zendesk with the ChannelReply app on the right.
Originally, Zendesk couldn’t display messages forwarded from Amazon and eBay correctly. It was world-renowned as a helpdesk, but simply not worth the frustrations for most marketplace sellers.
ChannelReply now connects half a dozen online selling platforms to Zendesk. And instead of messages showing up as a jumble, they arrive as threaded and organized tickets—the way customer support with Zendesk is meant to be. Click here to learn more.
Say Goodbye to Being Overworked
Why let yourself get buried in customer service requests? Why go through the hassle and expense of hiring and training more support agents? By implementing a high-quality helpdesk like Zendesk, you can handle more tickets in less time.
Have any questions on how ChannelReply’s Zendesk integrations can simplify customer service for eBay and Amazon? Contact us and we’ll be happy to answer your questions. We look forward to hearing from you!