ChannelReply Blog

Seeing Past eBay’s Security Blind Spot Seeing Past eBay’s Security Blind Spot
Published at Mar 11, 2016.
2014 saw an enormous eBay security breach: cyberattackers gained access to employee login details, and with it a treasure trove of customer information. It tarnished eBay’s reputation and left them scrambling for help from experts and law enforcement. The impact was...
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6 Ecommerce Shipping Solutions for the Overworked Seller 6 Ecommerce Shipping Solutions for the Overworked Seller
Published at Mar 04, 2016.
Your ecommerce business has taken off. Orders are pouring in, and you’ve popped a few champagne corks. But now you’re spending most of your time—and a lot of money—printing labels and taping boxes. You need to find some worthwhile ecommerce...
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How the Amazon Refund Policy Works How the Amazon Refund Policy Works
Published at Mar 02, 2016.
Both buyers and sellers need to understand Amazon refund policy if they want to avoid unpleasant surprises. Yet the system is immensely complicated, filled with one what-if after another. Who wants to spend hours reading through every detail? We decided to...
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What eBay Teaches Us About CRM What eBay Teaches Us About CRM
Published at Feb 26, 2016.
eBay has an extremely loyal customer base, ranking #2 for customer loyalty among online retailers. This left us wanting to know—just what is the eBay CRM strategy? How is it they’ve made their customers love them so much? Here’s our analysis...
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The Risks and Benefits of Ecommerce The Risks and Benefits of Ecommerce
Published at Feb 19, 2016.
Whether you’re launching a new company or already have an established brick-and-mortar business, it can be wise to create an online store or at least sell on eBay or Amazon. But do the advantages of ecommerce outweigh the risks? Let’s start...
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What Amazon Teaches Us About CRM Strategy What Amazon Teaches Us About CRM Strategy
Published at Feb 12, 2016.
Amazon is famous for its customer relationship management. Polls have ranked it as the most trusted online shopping site in America, and some have ranked Amazon Prime #1 among all loyalty programs. So how can a small ecommerce business compete with the...
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7 Ways to Provide and Improve Ecommerce Customer Service 7 Ways to Provide and Improve Ecommerce Customer Service
Published at Feb 03, 2016.
We recently explained how to create an online store to help online sellers like you get started. However, that leaves one big question: how do you set up your own ecommerce customer service system? That’s all taken care of when...
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Why and How to Integrate Amazon and eBay Support Why and How to Integrate Amazon and eBay Support
Published at Jan 26, 2016.
If you run your own online business, you may have heard the terms “customer service integration” and “multichannel integration.” These refer to the same basic idea: putting all conversations with your customers in one place. Amazon and eBay sellers can...
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Create an Online Store Quickly, Cheaply and Easily Create an Online Store Quickly, Cheaply and Easily
Published at Jan 23, 2016.
Building your own web-based store probably sounds about as easy as climbing a brick wall. But here’s the secret: you don’t need to have degrees in business and computer science to learn how to create an online store. Neither do...
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How the Amazon Return Policy Works How the Amazon Return Policy Works
Published at Jan 18, 2016.
As Amazon sellers, we’ve gotten to know Amazon returns from the seller’s perspective pretty well. But a few poorly received gifts over the holidays left us scratching our heads as we tried to figure out the Amazon return policy for...
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