ChannelReply Blog

eBay and Amazon Mobile Apps: Answer Customers Faster eBay and Amazon Mobile Apps: Answer Customers Faster
Published at Mar 24, 2016.
One of the most important things for ecommerce customer service is responding quickly. You need to respond to customers fast if you want a good Amazon seller rating or eBay feedback score. Using your phone lets you reply anywhere, anytime—as...
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4 Huge Online Business Failures: The Lessons Learned 4 Huge Online Business Failures: The Lessons Learned
Published at Mar 21, 2016.
The dot-com bust saw dozens of high-profile online business failures. Companies attracted millions from investors or buyers, then promptly imploded. The stock market crashed and the world of internet-based business changed forever. Last updated 5/1/2018. 1. Kozmo.com The Idea One of the most well-known failures...
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What Should Retailers Prioritize for 2016? What Should Retailers Prioritize for 2016?
Published at Mar 17, 2016.
By Jessica Looke, Volo Commerce Selling online is a trend that doesn’t seem to be slowing down. Below, we’ve put together 4 things that ecommerce sellers should prioritize. 1. Getting into Marketplaces, at Home and Internationally Dan Burnham (Head of Customer Success...
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Why Retailers Should Treat Price Optimization as a Marathon, not a Sprint Why Retailers Should Treat Price Optimization as a Marathon, not a Sprint
Published at Mar 15, 2016.
It can be hard for retailers to keep up with the ever-changing nature of the eCommerce industry, especially when it comes to pricing strategy. As repricing becomes more popular than ever, retailers have to react to price changes quickly, but...
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Seeing Past eBay’s Security Blind Spot Seeing Past eBay’s Security Blind Spot
Published at Mar 11, 2016.
2014 saw an enormous eBay security breach: cyberattackers gained access to employee login details, and with it a treasure trove of customer information. It tarnished eBay’s reputation and left them scrambling for help from experts and law enforcement. The impact was...
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6 Ecommerce Shipping Solutions for the Overworked Seller 6 Ecommerce Shipping Solutions for the Overworked Seller
Published at Mar 04, 2016.
Your ecommerce business has taken off. Orders are pouring in, and you’ve popped a few champagne corks. But now you’re spending most of your time—and a lot of money—printing labels and taping boxes. You need to find some worthwhile ecommerce...
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How the Amazon Refund Policy Works How the Amazon Refund Policy Works
Published at Mar 02, 2016.
Both buyers and sellers need to understand Amazon refund policy if they want to avoid unpleasant surprises. Yet the system is immensely complicated, filled with one what-if after another. Who wants to spend hours reading through every detail? We decided to...
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What eBay Teaches Us About CRM What eBay Teaches Us About CRM
Published at Feb 26, 2016.
eBay has an extremely loyal customer base, ranking #2 for customer loyalty among online retailers. This left us wanting to know—just what is the eBay CRM strategy? How is it they’ve made their customers love them so much? Here’s our analysis...
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The Risks and Benefits of Ecommerce The Risks and Benefits of Ecommerce
Published at Feb 19, 2016.
Whether you’re launching a new company or already have an established brick-and-mortar business, it can be wise to create an online store or at least sell on eBay or Amazon. But do the advantages of ecommerce outweigh the risks? Let’s start...
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What Amazon Teaches Us About CRM Strategy What Amazon Teaches Us About CRM Strategy
Published at Feb 12, 2016.
Amazon is famous for its customer relationship management. Polls have ranked it as the most trusted online shopping site in America, and some have ranked Amazon Prime #1 among all loyalty programs. So how can a small ecommerce business compete with the...
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