ChannelReply Blog

How to Decide What to Sell on Amazon How to Decide What to Sell on Amazon
Published at Jan 01, 2016.
Figuring out what to sell on Amazon is one of the biggest challenges sellers face. What if you buy 100 copies of a product for too high a price, and can’t sell them at a profit? Or worse, what if...
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How to Get Your Amazon and eBay Email in Zendesk How to Get Your Amazon and eBay Email in Zendesk
Published at Dec 30, 2015.
Amazon and eBay email management can get out of hand quickly when you’re trying to sell on both platforms. You have to handle your Amazon email on one screen and reply to eBay support requests on another. Things get even more...
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Is Selling on eBay and Amazon at the Same Time Smart? Is Selling on eBay and Amazon at the Same Time Smart?
Published at Dec 23, 2015.
So, you know it’s great to sell on Amazon and eBay has plenty of advantages too. You may have even started selling on one or the other. But the question is, should you try selling on eBay and Amazon at the...
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How to Figure Out What to Sell on eBay How to Figure Out What to Sell on eBay
Published at Dec 21, 2015.
Once you’ve learned everything about selling on eBay for beginners and how to start making money there, there’s just one challenge left to building a profitable business: figuring out what to sell on eBay. First, you need to know... Last updated 7/13/2018. What...
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What Happens to My Emails When Zendesk Goes Down? What Happens to My Emails When Zendesk Goes Down?
Published at Dec 17, 2015.
December 17, 2015: a day that will live in infamy. For about four hours in the early morning, Zendesk faced problems with voice support and email delivery. Customer support teams around the world asked the question, “Is Zendesk down?” Wondering if...
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How We Let Multiple Users Reply via One eBay Account How We Let Multiple Users Reply via One eBay Account
Published at Dec 14, 2015.
A while back, we were extremely frustrated by the challenges involved in providing good eBay customer service. One of our top concerns was figuring out how to have multiple users on one eBay account. We just couldn’t understand why eBay...
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5 Core Principles of a Successful Customer Service Strategy 5 Core Principles of a Successful Customer Service Strategy
Published at Dec 11, 2015.
Whether you’re a one-man eBay business or a Fortune 500 company’s Director of Customer Satisfaction, a sound customer service strategy is critical to your success. Much of your reputation, customer retention, sales, and ultimately profits all depend on it. 1. Choose...
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Improved Zendesk Integrations Improved Zendesk Integrations
Published at Dec 08, 2015.
We have just released major improvements to our eBay- and Amazon-Zendesk integrations. Amazon integration is now fully functional, eBay setup is faster and more intuitive, updated video instructions make every step clear, and our new app gives you powerful ticket...
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The Essential Customer Service Skills List The Essential Customer Service Skills List
Published at Nov 12, 2015.
Expanding your company’s support team? Hunting for a new job? This customer service skills list will show you just what an aspiring support agent should list on their résumé, as well as why these skills are critical. Note: This list is...
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An Overview of Zendesk Pricing Plans An Overview of Zendesk Pricing Plans
Published at Nov 11, 2015.
A small but vocal number of reviewers complain about Zendesk pricing and have given it a bad rep. But with five different plans and plenty of add-ons available, it’s easy to get what you need from Zendesk for a price...
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