ChannelReply Blog

How the eBay Star Rating System Works How the eBay Star Rating System Works
Published at Jan 13, 2016.
One day, you’re wandering around your favorite online marketplace, and you suddenly start noticing the little eBay stars all over the place. One might be purple with little speed lines in the bottom left . . . Last updated 6/11/2018. . ....
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How to Reach eBay Customer Service How to Reach eBay Customer Service
Published at Jan 07, 2016.
Keep getting a machine when you call the eBay customer service number? Not sure whether it’s okay to send them a question on Facebook? If you need help from eBay’s support team, here’s what you need to do to reach...
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eBay and Amazon Messaging with Zendesk eBay and Amazon Messaging with Zendesk
Published at Jan 05, 2016.
When our business really took off on eBay and Amazon, we faced a serious problem. No eBay messaging service could send emails to our customer service platform, Zendesk, and turn them into clean, manageable tickets. It was even worse when...
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How to Decide What to Sell on Amazon How to Decide What to Sell on Amazon
Published at Jan 01, 2016.
Figuring out what to sell on Amazon is one of the biggest challenges sellers face. What if you buy 100 copies of a product for too high a price, and can’t sell them at a profit? Or worse, what if...
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How to Get Your Amazon and eBay Email in Zendesk How to Get Your Amazon and eBay Email in Zendesk
Published at Dec 30, 2015.
Amazon and eBay email management can get out of hand quickly when you’re trying to sell on both platforms. You have to handle your Amazon email on one screen and reply to eBay support requests on another. Things get even more...
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Is Selling on eBay and Amazon at the Same Time Smart? Is Selling on eBay and Amazon at the Same Time Smart?
Published at Dec 23, 2015.
So, you know it’s great to sell on Amazon and eBay has plenty of advantages too. You may have even started selling on one or the other. But the question is, should you try selling on eBay and Amazon at the...
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How to Figure Out What to Sell on eBay How to Figure Out What to Sell on eBay
Published at Dec 21, 2015.
Once you’ve learned everything about selling on eBay for beginners and how to start making money there, there’s just one challenge left to building a profitable business: figuring out what to sell on eBay. First, you need to know... Last updated 7/13/2018. What...
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What Happens to My Emails When Zendesk Goes Down? What Happens to My Emails When Zendesk Goes Down?
Published at Dec 17, 2015.
December 17, 2015: a day that will live in infamy. For about four hours in the early morning, Zendesk faced problems with voice support and email delivery. Customer support teams around the world asked the question, “Is Zendesk down?” Wondering if...
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How We Let Multiple Users Reply via One eBay Account How We Let Multiple Users Reply via One eBay Account
Published at Dec 14, 2015.
A while back, we were extremely frustrated by the challenges involved in providing good eBay customer service. One of our top concerns was figuring out how to have multiple users on one eBay account. We just couldn’t understand why eBay...
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5 Core Principles of a Successful Customer Service Strategy 5 Core Principles of a Successful Customer Service Strategy
Published at Dec 11, 2015.
Whether you’re a one-man eBay business or a Fortune 500 company’s Director of Customer Satisfaction, a sound customer service strategy is critical to your success. Much of your reputation, customer retention, sales, and ultimately profits all depend on it. 1. Choose...
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