ChannelReply Blog

What Happens to My Emails When Zendesk Goes Down? What Happens to My Emails When Zendesk Goes Down?
Published at Dec 17, 2015.
December 17, 2015: a day that will live in infamy. For about four hours in the early morning, Zendesk faced problems with voice support and email delivery. Customer support teams around the world asked the question, “Is Zendesk down?” Wondering if...
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How We Let Multiple Users Reply via One eBay Account How We Let Multiple Users Reply via One eBay Account
Published at Dec 14, 2015.
A while back, we were extremely frustrated by the challenges involved in providing good eBay customer service. One of our top concerns was figuring out how to have multiple users on one eBay account. We just couldn’t understand why eBay...
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5 Core Principles of a Successful Customer Service Strategy 5 Core Principles of a Successful Customer Service Strategy
Published at Dec 11, 2015.
Whether you’re a one-man eBay business or a Fortune 500 company’s Director of Customer Satisfaction, a sound customer service strategy is critical to your success. Much of your reputation, customer retention, sales, and ultimately profits all depend on it. 1. Choose...
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Improved Zendesk Integrations Improved Zendesk Integrations
Published at Dec 08, 2015.
We have just released major improvements to our eBay- and Amazon-Zendesk integrations. Amazon integration is now fully functional, eBay setup is faster and more intuitive, updated video instructions make every step clear, and our new app gives you powerful ticket...
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The Essential Customer Service Skills List The Essential Customer Service Skills List
Published at Nov 12, 2015.
Expanding your company’s support team? Hunting for a new job? This customer service skills list will show you just what an aspiring support agent should list on their résumé, as well as why these skills are critical. Note: This list is...
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An Overview of Zendesk Pricing Plans An Overview of Zendesk Pricing Plans
Published at Nov 11, 2015.
A small but vocal number of reviewers complain about Zendesk pricing and have given it a bad rep. But with five different plans and plenty of add-ons available, it’s easy to get what you need from Zendesk for a price...
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How to Make Money Selling on Amazon: 2 Things You Need to Know How to Make Money Selling on Amazon: 2 Things You Need to Know
Published at Nov 06, 2015.
People the world over have learned how to make money selling on Amazon and used it to gain anything from a few extra bucks to a full-time income. But how do they do it? Just like making money on eBay, it...
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How to Start Making Money Selling on eBay How to Start Making Money Selling on eBay
Published at Nov 04, 2015.
So, you’ve learned the basics of eBay selling and how to keep your feedback score high, and you’ve sold a couple of used things from around your house. You have the lay of the land. Now it’s time to start...
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Amazon Seller Protection Amazon Seller Protection
Published at Oct 27, 2015.
Amazon has received plenty of criticism for not protecting its sellers. However, it probably doesn’t deserve that reputation. Many who say Amazon seller protection doesn’t exist just don’t understand how the rules work, as seen in forum threads like this. So...
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A Quick Guide to eBay Seller Protection A Quick Guide to eBay Seller Protection
Published at Oct 22, 2015.
It’s commonly believed that eBay seller protection is nonexistent. That’s not true. While buyers get the better end of the bargain, eBay has several policies in place to protect sellers. Understanding these policies is as important to being a seller as knowing your...
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