ChannelReply Blog

What Exceptional Customer Service Means What Exceptional Customer Service Means
Published at Oct 01, 2015.
“Exceptional customer service” is a term that gets tossed around a lot. Companies claim that they strive to provide it, and the rare happy customer raves about receiving it. But what does it really mean? Last updated 4/11/2018. The Meaning of “Exceptional” Merriam-Webster...
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4 of Our Best Online Customer Service Tips 4 of Our Best Online Customer Service Tips
Published at Sep 29, 2015.
We’ve been selling online via eBay, Amazon, and our own websites for years now. If we’ve learned one thing, it’s that keeping your customers happy does more for your business than any multimillion-dollar marketing plan. But how do you do that? We...
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How to Get a Great eBay Feedback Score How to Get a Great eBay Feedback Score
Published at Sep 25, 2015.
Your eBay feedback score matters. The higher and more positive your feedback score, the more trustworthy you look to buyers, and the more sales you make. Here’s how the system works and how to send your own score through the...
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4 Ways to Improve Your Amazon Seller Rating 4 Ways to Improve Your Amazon Seller Rating
Published at Sep 22, 2015.
Your Amazon seller rating is one of your best tools for making more sales. When a buyer looks at your product among listings from other sellers, they have two things to base their buying decision on: value and trust. You can...
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Selling on eBay for Beginners: 5 Steps to Success Selling on eBay for Beginners: 5 Steps to Success
Published at Sep 18, 2015.
eBay has lower fees than Amazon and is the world’s largest marketplace for online auctions. It’s no surprise that new sellers are always rushing in. Not all of them are succeeding, though, so we wrote this guide to selling on...
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How to Sell on Amazon for Beginners: A 4-Step Plan How to Sell on Amazon for Beginners: A 4-Step Plan
Published at Sep 16, 2015.
We’ve already covered the benefits of selling on Amazon: done-for-you SEO, the fact that you get to skip building a website, and customer trust are just a few. But even with all those advantages, you can easily lose money if...
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The Advantages of eBay for Online Sellers The Advantages of eBay for Online Sellers
Published at Sep 10, 2015.
Just about everybody in the developed world has at least heard of eBay. As I’m updating this article in April 2018, it ranks as the 44th most popular website in the world and the 9th in the United States. There’s no question that...
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The Benefits of Selling on Amazon The Benefits of Selling on Amazon
Published at Sep 08, 2015.
Over 2 million sellers have flocked to Amazon in hopes of turning a profit. Now, if you were a lemming, you would set up shop immediately on the assumption that all of those people couldn’t be wrong. But as a...
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What Is Good Customer Service? What Is Good Customer Service?
Published at Aug 20, 2015.
When I think of which companies provide the world's best customer service, Zappos immediately comes to mind. I recently had the privilege of listening to one of Zappos’ in-house speakers talk about their core values in an intimate setting. I...
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Why Did You Create ChannelReply? Why Did You Create ChannelReply?
Published at Aug 17, 2015.
A question we get asked all the time is "Why did you build ChannelReply?" For us, this post is a pretty simple answer; for others, it may be a bit longwinded (but isn’t that what blog posts are for?). Last updated 10/9/2018. The...
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