Menu Icon

How the eBay Star Rating System Works

One day, you’re wandering around your favorite online marketplace, and you suddenly...

Jan 13, 2016 Dot Separator 3 min read

How to Reach eBay Customer Service

Keep getting a machine when you call the eBay customer service number?...

Jan 07, 2016 Dot Separator 6 min read


Amazon and eBay Messaging with Zendesk

When our business really took off on eBay and Amazon, we faced...

Jan 05, 2016 Dot Separator 5 min read

How to Decide What to Sell on Amazon

Figuring out what to sell on Amazon is one of the biggest...

Jan 01, 2016 Dot Separator 4 min read


How to Get Your Amazon and eBay Email in Zendesk

Amazon and eBay email management can get out of hand quickly when you’re...

Dec 30, 2015 Dot Separator 2 min read

Is Selling on eBay and Amazon at the Same Time Smart?

So, you know it’s great to sell on Amazon and eBay has plenty...

Dec 23, 2015 Dot Separator 3 min read

How to Figure Out What to Sell on eBay

Once you’ve learned everything about selling on eBay for beginners and how...

Dec 21, 2015 Dot Separator 4 min read

What Happens to My Emails When Zendesk Goes Down?

December 17, 2015: a day that will live in infamy. For about...

Dec 17, 2015 Dot Separator 1 min read

How We Let Multiple Users Reply via One eBay Account

A while back, we were extremely frustrated by the challenges involved in...

Dec 14, 2015 Dot Separator 2 min read

5 Core Principles of a Successful Customer Service Strategy

Whether you’re a one-man eBay business or a Fortune 500 company’s Director...

Dec 11, 2015 Dot Separator 3 min read

Improved Zendesk Integrations

We have just released major improvements to our eBay- and Amazon-Zendesk integrations....

Dec 08, 2015 Dot Separator 2 min read

The Essential Customer Service Skills List

Expanding your company’s support team? Hunting for a new job? This customer...

Nov 12, 2015 Dot Separator 3 min read