Amazon and eBay email management can get out of hand quickly when you’re trying to sell on both platforms. You have to handle your Amazon email on one screen and reply to eBay support requests on another. Things get even more complicated if you use customer service software like Zendesk for your own website.
When customers bombard you with support requests on multiple fronts, you can spend so much time logging in and out and flipping between windows that you hardly have time to sell things.
Why couldn’t Amazon and eBay make it easy to get your emails in one place? Why can’t they just send them all to Zendesk?
That’s where ChannelReply can help.
Getting eBay Messages in Zendesk
eBay is a wonderful place to sell but can be a terrible place to provide customer service. It sometimes feels as if eBay doesn’t want any large-scale sellers—there’s only a single sign-in for your entire support team. And worse still, there’s no easy way to forward your messages to a customer service platform.
We created ChannelReply to solve these problems. After discovering problems in every eBay-Zendesk email forwarding system, we made a solution so simple it takes five minutes to set up. Just join ChannelReply, approve the connections with Zendesk and eBay, and then follow the video below:
Second, by connecting eBay with Zendesk, you can give multiple users access to your eBay support requests. Better yet, this allows you to establish support agent accountability, as you can see who answered which ticket. Features like ticket threading are just the icing on the cake.
Third, unlike simple email forwarding, we also include the ability to generate custom fields for your eBay tickets in Zendesk. You can track things like your item title and ID, message ID, and your customer’s name. Then you can use them in Zendesk macros.
Last but not least, you can get interactive notifications. These let you perform eBay actions right inside Zendesk:
- Manage Resolution Center cases and returns
- Approve and decline cancellation requests
- Reply directly to New Order notifications
- Accept, reject, or counter Best Offers
- Post public or private replies to feedback
Amazon Email Forwarding to Zendesk
While you can forward Amazon messages to your Zendesk account without ChannelReply, figuring out how to do it can be a pain. And even if you do get it set up, you won’t get critical information like the order’s ID or status in Zendesk. That means you’ll often find yourself logging back in to your Amazon account anyway.
We’ve done the hard work for you. Once you get a ChannelReply account, you can follow the step-by-step instructions here. You'll have Amazon email forwarding set up in less than five minutes. And with us, you’ll get all that critical info about your tickets that you wouldn’t receive otherwise.
New: Walmart, Shopify, Back Market & Newegg Integrations
Recently, we added support for Walmart, Shopify, Back Market and Newegg messaging in Zendesk. These work almost exactly like the Amazon integration. They just have a few extra features, like the ability to cancel orders.
For more info on our Walmart-, Shopify-, Back Market– or Newegg-Zendesk integrations, see our big announcements:
- Walmart Integration Now Available
- Shopify Integration Now Available for Zendesk, Freshdesk & Re:amaze
- Back Market Integration Now Available
- Newegg Integration Now Available