Amazon and eBay email management can get out of hand quickly when you’re trying to sell on both platforms. You have to handle your Amazon email on one screen and reply to eBay support requests on another. Things get even more complicated if you use customer service software like Zendesk for your own website.
When customers bombard you with support requests on multiple fronts, you can spend so much time logging in and out and flipping between windows that you hardly have time to sell things.
Why couldn’t Amazon and eBay make it easy to get your emails in one place? Why can’t they just send them all to Zendesk?
That’s where ChannelReply can help.
Last updated 7/25/2018.
Getting eBay Messages in Zendesk
eBay is a wonderful place to sell but can be a terrible place to provide customer service. It sometimes feels as if eBay doesn’t want any large-scale sellers—there’s only a single sign-in for your entire support team. And worse still, there’s no easy way to forward your messages to a customer service platform.
We created ChannelReply to solve these problems. First, we worked out an eBay-Zendesk email forwarding system so simple that the eBay end takes less than three minutes to set up. All you have to do is sign up for ChannelReply, connect your Zendesk account, and then follow these instructions or watch the video below.
Second, by connecting eBay with Zendesk, ChannelReply allows you to give multiple users access to your eBay support requests. Better yet, it allows you to establish support agent accountability, as you can see who answered which ticket. Features like ticket threading are just the icing on the cake.
Third, unlike simple email forwarding, we also include the ability to generate custom fields for your eBay tickets in Zendesk. You can track things like your item title and ID, message ID, and your customer’s name, and use them in Zendesk macros.
Amazon Email Forwarding to Zendesk
While you can forward Amazon messages to your Zendesk account without ChannelReply, figuring out how to do it can be a pain. And even if you do get it set up, you won’t get critical information like the order’s ID or status in Zendesk. That means you’ll often find yourself logging back in to your Amazon account anyway.
We’ve done the hard work for you. Once you get a ChannelReply account, you can follow the step-by-step instructions here to set up Amazon email forwarding in less than five minutes. And with us, you’ll get all of that critical information about your tickets that you wouldn’t receive otherwise.