ChannelReply Blog

"ChannelReply has allowed us to increase the productivity of our customer service department by consolidating the messaging from multiple marketplaces directly into Zendesk. As with most retail businesses, we sell on multiple online channels. Streamlining customer interactions from these marketplaces has been crucial to both our customers' experience and our growth. ChannelReply has done a wonderful job in developing and supporting this functionality."

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts into Zendesk creating accountability and making it easy to scale our marketplace customer service. Without ChannelReply it would be unmanageable to provide the level of satisfaction our customers expect out of Golfio. The integration with the eBay and Amazon messaging API is tight and we couldn't be happier!"

"Given the various standards of service that apply, managing multiple marketplace channels is a challenge to any organization. ChannelReply has given us the ability to organize our inquries to maximize turnaround and increase our efficiency when handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers across channels."