ChannelReply Blog

xSellco Alternatives & Competitors

Published at Dec 19, 2017.

If you’re looking for xSellco competitors, you don’t just need any helpdesk or repricer. You need heavy-duty, multichannel ecommerce tools that won’t break the bank half as badly. Here are some of the best alternatives to each of xSellco’s products:

Last updated 7/3/2019.

eDesk / xSellco Helpdesk Alternatives

The top four alternatives to xSellco Helpdesk and eDesk are ZendeskFreshdeskHelp Scout and Gorgias.

1. Zendesk

Zendesk Home

Battle-hardened, well-designed, and stable as a mountain, Zendesk is the helpdesk our own support team uses. Its flexible pricing plans can provide massive savings over using xSellco Helpdesk or eDesk.

Select ecommerce customer service integrations:

You can view the Zendesk App Directory here to see more of their integrations.

Zendesk comes with a 30-day free trial. Try it here.

2. Freshdesk

Freshdesk Home

Freshdesk is a solid Zendesk and xSellco alternative. It competes best on price: its Sprout plan is truly free service desk software, and Blossom has the best price we've seen for a full-featured ecommerce helpdesk plan. Freshdesk almost always offers the same features as other helpdesks for less.

Freshdesk's ecommerce customer service integrations include:

To see what else they can connect, visit the Freshdesk Marketplace.

Freshdesk offers a 21-day free trial of their Estate plan.

3. Help Scout

Help Scout Home

 

Help Scout lives and breathes customer happiness. If you want an awesome helpdesk from a socially responsible company that will treat you well, Help Scout is the way to go.

Help Scout is smaller than Zendesk and Freshdesk and isn't quite as advanced in ecommerce support yet. However, companies that need certain advanced features for support in general, like integrated live chat and HIPAA compliance, can often save big with Help Scout.

Some ecommerce channels supported by Help Scout include:

More integrations are available in the Help Scout App Directory.

Try Help Scout for free here.

4. Gorgias

Gorgias Home

Gorgias was built specifically as a Shopify helpdesk. Its Shopify integration is absolutely flawless. It gives you control over live chats with customers as they move through your sales funnel, plus tons of data about your customers and their orders on each support interaction.

On top of that, Gorgias can support your customers on other channels, including:

  • Email, Facebook, Instagram
  • eBay and Amazon with ChannelReply

More integrations planned for the near future include:

  • Magento 2
  • Twitter
  • WooCommerce

See the Gorgias integrations page for more or start your free trial of Gorgias.

xSellco Repricer Alternatives

xSellco offers an Amazon repricer that uses predefined rules to react to competitor prices. It also has secondary integrations for replicating those prices on other platforms like eBay. That’s all great—but it’s far from the only software to do that.

Here are two of the best xSellco Repricer competitors:

1. RepricerExpress

RepricerExpress Home

RepricerExpress is significantly cheaper than xSellco Repricer for most businesses and has very similar features. It too is built for Amazon but works across platforms. RepricerExpress can automatically adjust your prices on eBay US and eBay UK to match your Amazon prices, helping you compete without breaking anyone's pricing policies.

2. Feedvisor

Feedvisor Home

Feedvisor’s powerful algorithmic repricer aggregates colossal amounts of market data from both within and without your company, then uses high-powered artificial intelligence to set the best possible price. Its algorithm is known for making more sales by raising prices. It is designed primarily for Amazon.

xSellco Feedback Competitors

xSellco Feedback (formerly xSellco High5) manages feedback on Amazon, eBay, Trustpilot and social media. This combination of integrations does give them an edge. However, you can virtually always save money by using xSellco Feedback alternatives to achieve the same functions.

1. Zendesk or Freshdesk

Trustpilot in Zendesk

Already using Zendesk or Freshdesk as your ecommerce helpdesk? You can also use it to manage Trustpilot reviews (Zendesk) (Freshdesk) and social media messages to save even more money.

2. FeedbackExpress

FeedbackExpress Home

From the makers of RepricerExpress, FeedbackExpress focuses entirely on Amazon. Their volume-based prices are always cheaper than xSellco’s.

3. Feedback Boost

Feedback Boost Home

Feedback Boost provides unlimited automatic feedback reminders on eBay for just $11.99 per month. With xSellco Feedback starting at a whopping $49 monthly, Feedback Boost can save you hundreds or even thousands of dollars yearly.

For multichannel sellers, combining Feedback Boost and other services like FeedbackExpress is also likely to save you a ton compared to xSellco.

More Flexible Features & Better Pricing with xSellco Competitors & Alternatives

Whatever features you need, xSellco’s competitors can provide them—and almost always at a much lower price. Every service listed here offers a free trial and/or demo. Give them a try and we’re sure you’ll find what you’re looking for.

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