ChannelReply Blog

We Found 100% Free Service Desk Software—But Is It Good? We Found 100% Free Service Desk Software—But Is It Good?
Published at Aug 24, 2017.
We’ve looked all over the web for truly free service desk software. We came across tons of free trials, of course. There were also plenty of dirt-cheap plans, like Zendesk Essential ($5 per agent per month) and Help Scout Basic ($8...
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How Does eBay Make Money? Fees, Ads & More. How Does eBay Make Money? Fees, Ads & More.
Published at Aug 24, 2017.
At the end of 2017, eBay posted revenues of $9.6 billion. That was good news for investors. But how does eBay make money when it’s completely free to set up an account and buy things? Last updated 4/10/2018. No Charges for Buyers Perhaps...
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Freshdesk Pricing Plans Explained: Rates, Features and More Freshdesk Pricing Plans Explained: Rates, Features and More
Published at Aug 16, 2017.
Freshdesk pricing plans are among the most affordable of any helpdesk. But even so, are the features worth the cost? And if they are, does one fit your business? We’ve put together a quick overview of each plan below. We recommend...
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How to Set Up a Professional eBay Helpdesk How to Set Up a Professional eBay Helpdesk
Published at Aug 09, 2017.
Anyone who’s sold on eBay for long has felt the need for a real eBay helpdesk. When you have unhappy customers messaging you every day, the tools in eBay Messages (a signature and an out-of-office reply) aren’t nearly enough to...
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eBay Fees vs. Amazon Fees eBay Fees vs. Amazon Fees
Published at Aug 08, 2017.
The contest of eBay fees vs. Amazon fees has a winner: most of the time, eBay charges less. Amazon generally charges 15%, while eBay and PayPal usually charge about 12% + $0.30 per transaction. But selling on Amazon can occasionally...
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6 Tips on Writing Amazon Product Descriptions 6 Tips on Writing Amazon Product Descriptions
Published at Aug 01, 2017.
Mastering the art of Amazon product description writing will improve both your search rankings and conversions. But how do you write something that appeals to search engines and buyers? It turns out that best practices for Amazon product descriptions are not...
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10-Step Guide to Selling Professionally on Amazon 10-Step Guide to Selling Professionally on Amazon
Published at Jul 21, 2017.
So, you’ve decided to launch your own Amazon business. Wise choice! This guide to selling on Amazon covers the 10 most important steps so you can start making money ASAP—and then build a lasting business. Last updated 9/20/2018. 1. Get Some Experience Tandem...
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6 Awesome Amazon Business Models, Step by Step 6 Awesome Amazon Business Models, Step by Step
Published at Jul 19, 2017.
Want to make a living selling on Amazon? These six Amazon business models work for thousands of sellers. Just pick the strategy you like most! Last updated 9/20/2018. 1. Reselling Buy Low, Sell High Since they're selling new products and have names distinct from...
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Is Customer Relationship Management Worth the Investment in Ecommerce? Is Customer Relationship Management Worth the Investment in Ecommerce?
Published at Jul 11, 2017.
If you sell online, you’ve probably heard of ecommerce customer relationship management. Everyone seems to think it’s essential. But what is it, and will it provide any real return on investment? What Is Customer Relationship Management? Customer relationship management (CRM) is the...
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Freshdesk Integration Now Available Freshdesk Integration Now Available
Published at Jul 06, 2017.
We’re happy to announce that we now support Freshdesk integration with Amazon and eBay. Freshdesk users can finally handle all their customer service on one screen! All Your Marketplace Messages in Freshdesk ChannelReply lets you receive and reply to Amazon and eBay...
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