ChannelReply Blog

Is Customer Relationship Management Worth the Investment in Ecommerce? Is Customer Relationship Management Worth the Investment in Ecommerce?
Published at Jul 11, 2017.
If you sell online, you’ve probably heard of ecommerce customer relationship management. Everyone seems to think it’s essential. But what is it, and will it provide any real return on investment? What Is Customer Relationship Management? Customer relationship management (CRM) is the...
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Freshdesk Integration Now Available Freshdesk Integration Now Available
Published at Jul 06, 2017.
We’re happy to announce that we now support Freshdesk integration with Amazon and eBay. Freshdesk users can finally handle all their customer service on one screen! All Your Marketplace Messages in Freshdesk ChannelReply lets you receive and reply to Amazon and eBay...
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How to Get More Amazon Feedback How to Get More Amazon Feedback
Published at Jun 27, 2017.
Few things are more discouraging than a row of competitors with better ratings than you. Almost nobody will buy from you if you don’t have enough feedback, and hardly anyone who does buy bothers to rate you. How can you...
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The eBay Defect Rate: What It Is, Penalties, and Management Strategies The eBay Defect Rate: What It Is, Penalties, and Management Strategies
Published at Jun 23, 2017.
Your eBay defect rate is the single most important metric you have to worry about as a seller. If it gets bad, you can expect search penalties, selling limitations, eBay Store downgrades, and even higher fees. Knowing how to keep...
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6 Tips on How to Write an eBay Description That Sells 6 Tips on How to Write an eBay Description That Sells
Published at Jun 22, 2017.
A good listing title and great photos might get your listing views, but they can’t always make the sale alone. A good description closes the deal by answering questions and building excitement. Here’s how to write an eBay description that...
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How to Compete with More Successful Sellers on eBay How to Compete with More Successful Sellers on eBay
Published at Jun 21, 2017.
The stiff competition on eBay can easily run a business into the ground. Incursions from top sellers and vicious price wars can make your entire inventory seem worthless. But if you know the secrets of how to compete on eBay,...
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eBay-Amazon Integration Software Options for Busy Sellers eBay-Amazon Integration Software Options for Busy Sellers
Published at Jun 16, 2017.
Managing eBay and Amazon separately is draining. It’s tedious enough to create listings, manage shipping and run customer service without having to repeat each job for every seller account. eBay-Amazon integration software saves you that frustration by letting you do...
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The Pros and Cons of an eBay Business Account The Pros and Cons of an eBay Business Account
Published at Jun 13, 2017.
eBay ambushes new sellers with a daunting question: do you want to register as an individual or a business? The most common response is to stare at the screen in confusion. First-time sellers rarely know if they need an eBay...
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Are Helpdesks Better Than Normal Amazon Email Management Tools? Are Helpdesks Better Than Normal Amazon Email Management Tools?
Published at May 18, 2017.
Vanilla Amazon email management tools aren’t bad. They give you some basic ways to improve your efficiency: email templates and filters. But how do they stack up against a professional helpdesk like Zendesk or Freshdesk? Last updated 5/11/2017. Email Templates With Amazon: Reply to...
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Why Amazon Placed a Reserve on Your Account and How to Deal with It Why Amazon Placed a Reserve on Your Account and How to Deal with It
Published at May 16, 2017.
You’ve just seen an email with a line that made your blood run cold: “A reserve has been applied to your Amazon seller account.” What does that mean? Why did Amazon do it to you? How are you going to...
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