ChannelReply Blog

Desk by Salesforce Integration Now Available

Published at May 04, 2016.

After months of development, we’re proud to offer integration with a new CRM: The famed helpdesk software now works as a customer service platform for Amazon and eBay sellers.

Last updated 5/14/2018.

Connecting to eBay and Amazon

Salesforce’s is well-known as one of the best helpdesk programs available. Customers rave about its excellent ticketing system, macros, and rules. It dramatically reduces the time needed to provide world-class customer support for businesses of any size. 

Until recently, it was impossible to get Amazon and eBay messages to show up properly as cases in Desk. The marketplace APIs were simply too hard to work with.

We decided to change that.

Improving Customer Service for Amazon and eBay Sellers

ChannelReply now enables you to send your eBay and Amazon messages to Desk. Each message will appear as a carefully organized case, as shown below.

Using to Provide Customer Service for eBay

You can handle these requests with the full power of Desk. Use rules, macros, workflows, and everything else you know and love about it. Keep your customer service costs down, buyers happy, and feedback scores high. View ChannelReply pricing or try it free now.

Already a ChannelReply customer? View our integration instructions to get started.

Customer Support on the Go

Desk is mobile-friendly, and so are we. Combine Desk and ChannelReply to turn your phone into a mobile eBay and Amazon CRM station. on Mobile with ChannelReply

The Details You Need to Solve Every Case

You don’t want your customer service team firing shots in the dark, and that’s why ChannelReply doesn’t just plop customer messages into Desk. It delivers vital information about the customer in every case.

For eBay Sellers

Each case created from a customer message includes:

  • The listing item’s title and number
  • The buyer’s user ID
  • The order ID
  • A hyperlink to the listing

ChannelReply can also forward critical direct messages, including notifications for:

  • Resolution Center cases
  • Returns (which you can now manage directly from within Desk)
  • Action items

For Amazon Sellers

Using to Provide Customer Service for Amazon

Along with each message from a customer, you’ll find:

  • The listing’s name
  • The product’s ASIN
  • The customer’s name
  • The order ID
  • A hyperlink to the listing

You can also pull in important messages from Amazon, including messages about the following:

  • Returns
  • Action items
  • A-to-z Guarantee claims

Your Own eBay and Amazon CRM

Don’t spend another day struggling to manage customer service on multiple screens. Get every support conversation in one place—your Desk account. Try ChannelReply free now.

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